If you're experiencing difficulties logging into your NextGen Help Centre account at https://help.nextgen.net/hc/en-au, we're here to help. Please follow these steps to troubleshoot common login issues:
1. Verify Your Credentials:
Double-check that you are entering your email address and password correctly. Ensure there are no typos and that Caps Lock is off.
2. Password Reset:
If you have forgotten your password, submit a Support Request. Our Help Centre team can reset it for you.
3. Browser Issues:
Try clearing your browser's cache and cookies.
Alternatively, try logging in using a different web browser to rule out browser-specific problems.
4. Account Status:
If you have recently created your account, ensure that your registration was successful.
5. Contact Support:
If you are still unable to log in, please submit a Support Request. Our Help Centre team will be able to assist you further.