We understand that sometimes issues can arise, and we're here to help you report them quickly and efficiently.
If you encounter any problems with your NextGenID request, here's what you can do:
Submit a Support Request
Please submit a Support Request to our team. This is the most effective way to ensure your issue is logged and addressed promptly.
Provide Details
When submitting your Support Request, please include as much detail as possible about the issue.
This might include:
- Your name and contact information
- Your application number (if applicable)
- A clear description of the problem you are experiencing
- Any error messages you see
- Screenshots (if relevant)
We're Here to Help
Our support team is dedicated to resolving your issues as quickly as possible. We will review your Support Request and get back to you with assistance or further information.
We're committed to making your home loan application process as smooth as possible. Thank you for your patience and cooperation.
Alternatively, Contact Your Broker
If you are working with a mortgage broker, you can also contact them directly. They are often best placed to assist you with initial troubleshooting and can escalate the issue if needed.