Here's a breakdown of why links expire and what you should do:
1. Link Validity
NextGenID links are valid for 120 hours, which is equivalent to five (5) days. This time limit is in place for security purposes.
2. Expired Link
If your link has expired, you won't be able to use it to access the verification process.
3.Contact Your Broker
The best way to resolve this issue is to contact your mortgage broker. They have the ability to request a new SMS with a fresh, secure link for you.
4. New Link Sent
Once your broker requests a new link, it will be sent to your mobile phone via SMS.
5. Use the New Link Promptly
When you receive the new link, be sure to use it as soon as possible within its validity period.
We understand that this can be frustrating, but these security measures are in place to protect your information. Your broker is your best point of contact to get a new link and continue with your application.