For Borrowers

About NextGenID

• Can multiple applicants use the same mobile number?
• Do I have to pay to use this service?
• How does the ID verification work in NextGenID?
• How long does it take to complete this process?
• Who is NextGen?

Data and Privacy

• How long will my data be kept?

Support

• How can I report an issue?
• I cannot get past the checking ID details screen, it won't let me check or confirm anything, why?
• I made a mistake and picked the wrong ID document, can I change my selection?
• My details aren't correct. What can I do?
• My ID isn't being accepted - what do I do next?
• My link has expired. What can I do now?

See all 7 articles

Authorisation

• How do I enable my phone's camera after initially declining the authorisation request?