If you encounter incorrect details during the ID verification process. Here's what you can do:
1. Review Captured Details
Carefully review the details that have been captured from your ID document(s).
2. Identify Incorrect Information
If you notice any details that are incorrect, identify the specific field(s) that need to be corrected.
3. Edit the Incorrect Field:
Click or touch the incorrect field and begin typing to make the necessary changes.
4. Important Note About Middle Names
If your ID, such as your driver's license, shows your middle name as an initial instead of the full name, DO NOT edit it to be your full middle name unless the initial shown is genuinely incorrect. The captured details must match your ID exactly.
5. Save Changes
Once you've made the necessary corrections, ensure that you save or confirm the changes.
We want to ensure that your details are accurate, but it's crucial that the information matches your official ID documents to avoid any verification issues. If you have any further questions or concerns, please don't hesitate to contact your broker or submit a Support Request to our team.