If you're unable to check or confirm your details, here's a step-by-step guide:
1. Check Your ID Type:
If you selected an ID document that doesn't typically include an address (e.g., Passport, Birth Certificate, or Medicare Card), the address section on the details screen will appear empty. This is normal.
2. Enter Your Address Manually:
To proceed, you'll need to enter your current address manually. Simply touch or click on the empty address field and start typing.
3. Why Address Is Needed:
The verification process requires at least one address to complete the checks. This helps confirm your identity.
4. Confirm Your Details:
Once you've entered your address, the checkbox to confirm that your details are correct will become active. Click or check this box.
5. Continue Verification:
After confirming your details, you'll be able to continue with the ID verification process.
6. Address Only Once:
You only need to enter your address once, even if you are submitting multiple ID documents. The system will capture and use the address you provide.
We understand this step might be confusing, but it's a necessary part of the verification process for certain ID types. If you're still having trouble, please don't hesitate to contact your broker or submit a Support Request to our team.